ICE Duo Pro mask - Manual and video guide

ICE Duo Pro LED mask Manual

The one that starts in the fridge. How to cool the ice layers, click them on with the magnets, and run a LED session on your face and neck at the same time.

Video Guide

Watch your Product guide

The ICE Duo Pro has one step none of our other masks have: the ice layers go in the fridge before you start. Fifteen to twenty minutes, and they click onto the mask with magnets.

This guide shows you the whole sequence, from cooling to clicking to your first session on face and neck. It also covers the things that aren't obvious: which way the eye protectors go, how the straps shorten and lengthen, and why you shouldn't leave the ice layers in the fridge all afternoon.

What you'll learn

✓ Cooling the ice layers, and how long is too long
✓ Clicking the ice layers onto the masks with the magnets
✓ Fitting the five straps and the two eye protectors
✓ Running face and neck from one remote
✓ Red, yellow, blue and the infrared toggle
✓ Using the masks with the ice layers, or without them

Downloads

Product manual

The full guide in four languages: Dutch, English, German and French. It covers the build-up schedule week by week, all four wavelengths, the three intensity levels and twenty questions we get asked most, including what to do when the ice layer feels too cold. Worth having on your phone for the first few sessions.

Download PDF manual

Usage Guide

How to use your ICE Duo Pro

Plan a little ahead: the ice layers need 15 to 20 minutes in the fridge before you start, and they stay cool for two to three hours after that. The session itself is 10 to 15 minutes, three to four times a week. Start at intensity level 1 and work up with the schedule in the manual.

Cool the ice layers and clean your skin

Put the ice layers in the fridge for 15 to 20 minutes, and don't leave them in longer than an hour. Meanwhile, rinse off makeup, sunscreen and skincare, and dry your face and neck properly. First time? Peel back only a small corner of the protective film if you want to do a one-minute test before committing.

supports_smoother_looking_skin - Parvale®

Click everything together and fit it

Slide the eye protectors into the back of the face mask, thicker side facing in, and check the letter for left and right. Thread the five straps through the openings on either side: pull a strap further through and the mask sits tighter, pull it back and it loosens. Then line up the ice layers and let the magnets click them into place, on the face mask and the neck mask. Nothing should press on your face.

Connect, choose and relax

Plug both masks into the remote, hold the power button for two seconds and press it again to cycle through red, yellow and blue. Infrared has its own button and can run alongside any color, with NIR showing on the display so you know it's on. Pick one of the three intensity levels, set your time, and let it run. If the cooling feels too cold at any point, take the ice layer off and let it warm up a little.

Finish well, and repeat

Afterwards, switch off, disconnect both masks and apply a moisturizer. Clean the silicone with a soft cloth and a little 70% alcohol, then wipe it dry so no residue is left behind: that's what causes irritation over time. Most people see a difference after about four weeks, and one or two sessions a week keeps it there.

Help & Support

Still need help?

Ice layer too cold, strap too tight, or something else not quite right? Send us a message. We've heard most of it before and we'll get you sorted, usually within a day.

Customer service